Single command and control system for three UK fire services

Published:  03 May, 2016

A new command and control system has gone live for Devon & Somerset, Dorset & Wiltshire and Hampshire Fire & Rescue Services.

The single system has been implemented under a programme that is estimated to save the three services, who jointly serve a population in excess of five million, over US$20 million by 2024.

Control rooms in Exeter, Devizes and Eastleigh are now networked by a single system that is expected to enable all three services to work closer together, share resources during busy periods and help to enhance service levels.

The new system is the result of a partnership formed by four fire services in 2012. Dorset, Wiltshire, Devon & Somerset and Hampshire FRS pioneered the Networked Fire Control Services Partnership to create an open framework for the procurement of a range of services and software provision. This includes a command and control mobilisation system, integrated command control systems and automatic call distribution systems.

The collaborative partnership sought to improve the resilience of all member fire and rescue services and also deliver cost savings whilst enhancing their existing control centre functionality.

As a result of fire grant cuts in 2010 by the UK Government the number of Partnership members was reduced to three. Dorset and Wiltshire Fire Services merged on 1 April this year in a move that is expected to save around US$8 million per year.

In July 2013 the Networked Fire Control Services Partnership awarded Capita the eight-year contract to provide a new command and control centre system to the then four fire services.

According to Capita, the three FRSs will benefit from increased efficiencies through the deployment of a secure, shared infrastructure for telephony, airwave radio and data centres. In addition, combined training for the region’s call operators will result in standardised working practices and a wide support network of knowledge, skills and experience. 

John Aldridge, Chair of the NFCSP strategic board said: ‘The Partnership will now be using the latest in control and command technology, which provides the platform for an enhanced service across the region. It will provide the three services with an awareness of overall operational activity and resource use across the control rooms.

‘This will enable the quickest, most appropriate response to an incident – regardless of geographical boundaries – and provide our communities with better protection. By sharing a technology platform we are able to increase resilience across the region - if one service is under pressure for whatever reason, the others will be able to provide full support.’

  • Operation Florian

Sign up: eMagazine & eNewsletter

The latest issues in your inbox.

Company Profiles

Waterax - We move water

Trusted by wildland firefighters around the world, WATERAX sets the industry standard by developing innovative, portable fire pumps and water-handling equipment designed to withstand demanding applications and rugged environments.

Big Water Flow for Industrial and Municipal Firefighting Applications

Protecting the lives of the public and firefighters while limiting the structural damage caused in large scale fires is our primary mission

We are committed to improving lives and doing business in the right way

We have a unique mix of capability and culture that we refer to as 3M Science and we strive to develop products that improve people’s daily lives in a multitude of ways.

HazSim - Bringing situational HazMat training to life

HazSim, LLC provides innovative simulation training to ensure your team works safely and effectively. HazSim Pro simulation equipment is in use by hundreds of fire departments, training schools, industrial fire teams, and private trainers across the US, Canada and further afield as well as the US Army.

The ultimate in innovation, quality and service

For 60 years Lehavot has been delivering the world’s most advanced fire detection and suppression automatic systems

Advancing rescue technology

The specialist supplier of quality PPE and Rescue Equipment to Emergency Services.

Revolutionizing fire fighting foam technology

The one-stop resource for fire fighting foam concentrates and custom-designed foam suppression systems hardware.

Trust the best, let us be your foam solution

AUXQUIMIA is a Spanish company whose main activity is the design, manufacture and commercialization of firefighting foam concentrates.

Williams Fire & Hazard Control offers a full line of specialized fire response equipment for oil and gas platforms

From storage tanks and pipeline emergencies to offshore platforms and vessels at sea, Williams' response personnel and specialized equipment quickly address adverse fire emergencies.

Foam fights fire

Europe’s foremost fire fighting foam manufacturer has been developing and producing foams since the 1920s.

The leader in truck-mounted hydraulic platforms

Our mission is to provide the best and the safest solution to professionals that work at height.

If you want quality, you want Zico

Since its inception Ziamatic Corp has provided the men and women of the fire service with products designed to make their jobs safer and easier.

The independent alternative

Dafo Fomtec AB is a privately owned company with head office in Stockholm Sweden and manufacturing in Helsingborg in the south of Sweden.